In the late 1960s, the postal corporation changed its name to Canada Post. Yes, Apple devices purchased after January 2014 (e.g., iPhone 6 and newer) and Android devices purchased after November 2017 (e.g., Samsung Galaxy S9 and newer) are already unlocked when purchased from Bell.Canada Post, also previously known as Royal Mail Canada (operating name of the Post Office Department of the Canadian government founded in 1867). If you ordered the device online or by phone you can use the return form included with your shipment. Yes, you can return it to the same store where you bought it. If I’m not satisfied with the device, can I return it and get a refund? Learn more about the Bell Trade-in program. If the trade-in value is more than what you have paid, you can use the remainder toward other items, such as accessories. When you pick up your new device your trade-in will be processed and a refund will be issued for the trade-in value. When you order your new device you’ll need to pay the 2-year or 30-day price. However, since trade-ins can only be processed in-store, you must order your new device in-store as well. Unfortunately you cannot switch models if you ordered online or over the phone.Ĭan I trade in my current device and use its value towards the device I want to pre-order? If you ordered your device in-store you may be able to switch the model or size when you pick it up, if the one you want is available at the Bell store you visit. get a 16 GB black, instead of a 32 GB white model)? For more details visit Can I switch the model or size of the mobile device I ordered (e.g. For Apple devices, a standard one-year hardware warranty applies with complimentary 90-day troubleshooting at Apple stores. What is the warranty on the mobile device I ordered?Ī standard manufacturer’s warranty applies. Purolator holds packages for 5 days only. If you’re not home, Purolator will leave a delivery notice that includes a pick-up location and a phone number to call for scheduling a second delivery attempt. You must pick up your package yourself, with photo ID to confirm your identity. Canada Post will then hold your package for a maximum of 15 days at the pick-up location identified on the notice. What happens if the phone is delivered and I’m not there to receive it?Ĭanada Post:If you’re not home, Canada Post will leave a delivery notice. Once your order has shipped, you will receive an email with a Canada Post website or Purolator website tracking number, which you can use for online tracking on the Canada Post website or Purolator website. How do I track the shipping status of my device? Can I pick it up in-store to avoid waiting the 3-5 days for shipping?ĭevices pre-ordered online or over the phone are delivered directly to the shipping address you provided. I ordered my mobile device online or by phone. Please allow 3 to 5 business days for standard delivery. Shipping will take place on launch day, unless you were informed of a different date. Online and telephone orders are delivered directly to the shipping address you provided. You must pick up your mobile device at the same Bell store where you ordered it, unless you selected the option to ship to your home. Can I pick it up at different location than where I originally ordered? I ordered my mobile device in a Bell store. Bell Home phone service will be activated on the date you specified in your request. Moving requests are processed within 1 to 2 business days. Pre-ordering a new mobile device? Learn more about shipping and delivery.īell Home phone, Bell Internet and Bell Satellite TV feature orders are processed and activated within 2 business days. Bell MobilityĪllow 3 to 5 days for standard delivery of any shipped items. If you decide to wait for an out-of-stock item but we learn that the item is no longer available from our supplier, we reserve the right to cancel your order. Cancelling the order for the missing item(s) only.Shipping the missing item(s) at a later date.When this happens, we’ll contact you by email so you can consider other options such as When an item you’ve ordered is out-of-stock, the delay may be up to 60 days, depending on what is available from our supplier. Your modem will be delivered and Bell Internet service will be activated within 2 business days (4 to 5 days for dial-up service). You'll receive confirmation of the installation date by email. They are installed and activated within 10 days of your order. Satellite dishes and receivers are delivered at the time of installation. Track a Purolator shipment Bell Satellite TV All shipping is handled by Canada Post and Purolator.
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